FAQ

What forms of payment are accepted?

• We accept most major methods of payment including Visa, MasterCard, PayPal, and Stripe. We sometimes require additional identification verification to process orders that do not meet our fraud prevention standards.

What do I do if I got the wrong file?

• Just send us an email at creativsupply@outlook.com and we will get you the correct files ASAP. We usually respond within 24 hours.

I changed my mind… Can I cancel my order?

• All sales on digital items are final. If you got an incorrect item or are having trouble using them, just reach out to us via email and we will be happy to assist you.

Are sale items final sale?

• Yes, all items on sale are final sale items.  If you feel that you have received a incorrect/defective item, please contact our customer service team via our customer service email.